Refund / Make-Up Policy
Product Exchanges
You may exchange any product purchased at our website within 14 days from the day products were received. All items must be accompanied by proof of purchase, and in an unused, sale-able condition. Defective or used products will not be accepted back.
Product Returns
At Puka Tutis Pottery Studio, our goal is to satisfy our customers. We will gladly issue a full refund to the original credit card (or PayPal) for any unused merchandise that is returned within 14 days of the date of purchase, accompanied by proof of purchase, and in unused, sale-able condition.
Please allow 3-5 business days for exchange and return responses, and as always, we greatly appreciate your patience!
Class Refunds / Make-Ups
Puka Tutis Pottery Studio Refund Policy:
- Family Death
- Serious illness that prohibit student from working with clay (doctors note required)
Reason for vouchers cannot be due to changes in priorities, job related, or related to moving.
Vouchers will be considered at our team's discretion. These reviews may take up to a month to process. Vouchers may also be transferred or gifted to someone else.
Puka Tutis Pottery Studio Make-Up Policy:
In the event of missed classes, students may attend other classes during offered instruction days to observe demonstrations they may have missed. As our classes are sometimes full, work or wheel space cannot be guaranteed to make-up students, as scheduled students have priority.